Shipping policy
At Berbry UG, we aim to deliver your orders quickly, safely, and reliably. Below is our detailed shipping policy, including estimated delivery times and shipping costs.
1. General Shipping Information
1.1 All orders are processed and dispatched within 1-2 business days after payment is confirmed.
1.2 We ship exclusively via DHL, ensuring reliable service and tracking for all orders.
1.3 You will receive a tracking number via email once your order is dispatched.
2. Delivery Times and Costs
The following table provides estimated delivery times and shipping costs for EU countries. Actual times and costs may vary depending on the destination, package size, and weight.
| Country | Delivery Time (Business Days) | Estimated Cost (€) |
|---|---|---|
| Austria | 2-4 days | 9.00 - 15.00 |
| Belgium | 2-4 days | 9.00 - 15.00 |
| Czech Republic | 3-5 days | 10.00 - 18.00 |
| Denmark | 2-4 days | 11.00 - 16.00 |
| France | 3-5 days | 12.00 - 20.00 |
| Italy | 3-6 days | 14.00 - 25.00 |
| Netherlands | 2-4 days | 9.00 - 15.00 |
| Poland | 3-5 days | 10.00 - 18.00 |
| Spain | 4-6 days | 15.00 - 28.00 |
| Sweden | 3-5 days | 13.00 - 22.00 |
| Finland | 4-6 days | 15.00 - 30.00 |
| Greece | 5-8 days | 18.00 - 35.00 |
| Ireland | 4-6 days | 14.00 - 28.00 |
| Portugal | 4-6 days | 15.00 - 28.00 |
| Hungary | 3-5 days | 11.00 - 20.00 |
| Slovakia | 3-5 days | 10.00 - 18.00 |
| Croatia | 4-6 days | 14.00 - 25.00 |
| Romania | 4-6 days | 16.00 - 30.00 |
| Bulgaria | 5-7 days | 18.00 - 35.00 |
| Luxembourg | 2-4 days | 9.00 - 15.00 |
Notes:
- The shipping cost range depends on the weight and size of the package.
- Delivery times are estimated and do not account for potential delays caused by customs, holidays, or force majeure.
3. Free Shipping Threshold
For certain EU countries, we offer free shipping for orders exceeding €50,00. This will be automatically applied at checkout.
4. Tracking Your Order
Once your order is dispatched, you will receive a DHL tracking number via email. You can track your package directly on the DHL website: https://www.dhl.com.
5. Additional Information
5.1 Customs and Duties: Since all shipments are within the EU, no customs duties are applicable.
5.2 Unsuccessful Delivery: If delivery fails due to an incorrect address or absence of the recipient, the cost of reshipment will be borne by the customer.
5.3 Lost or Damaged Parcels: In case of lost or damaged parcels, please contact us immediately at support@berbry.com, and we will assist in filing a claim with DHL.
6. Contact Us
For questions about our shipping policy or specific delivery requirements, please contact us at:
Email: support@berbry.com